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Most Shoppers Have Abandoned a Retailer Because of Poor Service

Most Shoppers Have Abandoned a Retailer Because of Poor Service

More than half of consumers have stopped doing business with retail companies because of poor customer service, according to October 2015 research.

Aspect and Conversion Research revealed that 52% of US internet users have stopped doing business with a general retail company due to poor customer service. Breaking it down by generation, the responses were similar across the board.

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