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Digital Darwinism: Evolve with Your Customers or Regress Toward Irrelevance

Digital Darwinism: Evolve with Your Customers or Regress Toward Irrelevance

I recently had the pleasure of speaking at Unite host by Satmetrix in New Orleans. Customer experience, IT and management executives from around the world met in the “Big Easy” to learn from one another, share experiences and envision a new future for customer engagement.

Prior to the event, I met with the Satmetrix team to discuss my presentation so that we could share the message for those that could not be there live. The conversation was summarized over at NetPromoter.com, but I also wanted to share it with you here.

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