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How Air Tailor Uses Conversational Commerce to Sell Through Text Messages

How Air Tailor Uses Conversational Commerce to Sell Through Text Messages

Conversational commerce is making the relationship between businesses and consumers more personal by bringing the customer experience into the context of SMS, WhatsApp, Facebook Messenger and other messaging apps.

Joshua Brueckner is an early adopter of conversational commerce with his company Air Tailor, a provider of mail-in clothing alteration services that manages the entire customer experience through text message.

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