The next phase of user experience design is chat. Designers will create interfaces that actually have conversations with users, doing anything from helping them through an online shopping dilemma to finding directions. And you’ll do it with chatbots.
A chatbot, or “chatting robot,” is a tiny computer program that complements the website design. They are often somewhat invisible until you need them. And they are starting to show up everywhere. Companies from Slack to Facebook are using chatbots to help users solve problems.
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